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Tours FAQ

Heart of Munich Tours is based online, so any messages/emails sent will be replied to within 24 hours.

I run tours 7 days a week.

To book a free walking tour then please use the online booking system. For private tours, please contact me prior and I will send you an invoice, which is payable through my bespoke online payment program.

We accept most major debit and credit cards.

For the free tour, we meet in front of Mary’s column on Marienplatz. Look out for the white umbrella and always arrive before the tour start time.

If you book a private tour then I will usually come and meet you at your hotel if you are staying within Munich’s old town (Upon request) or we agree on a particular place in the city.

Most tours are walking around Munich but some require taking the train/bus. Travel costs are always included in the price. Please check the information provided on the relevant tour page.

Send me a message via the website or email me directly at Jax@heartofmunich.com

If you need to get in touch with me immediately then give me a call:

+49 151 68606058

Click ‘Terms and Conditions’ at the bottom of any page in the sitemap to read through our polices.

Generally, private tours cancelled 48 hours before they start will receive a full refund.

If you have booked a free walking tour and cannot attend then please cancel the tour via a link in your confirmation email or reminder email. Alternatively, you can email me: Jax@heartofmunich.com

Tours will run in all weather conditions so please come prepared appropriately for snow, wind, rain and sunshine throughout the year.

In bad weather I will keep you under cover and indoors as much as I can so that you are still comfortable during the tour.

Go to the ‘Contact me’ page or look at the bottom of any page and press ‘Send me a message’. You will receive confirmation that I have received your message and will reply within 24 hours.

Note: If you do not receive the email confirmation then please check your junkmail.

If you enjoyed the tour and would like to support me then please write me a review on Google.

Click to leave me a review

All tours are in English but you can request a private tour in German as well.

Tipping is completely voluntary on the private tours. If you loved the tour and want to thank the guide personally, you can of course gift them with a tip.

General FAQ

Munich is a wonderful rebuilt middles ages city full of Bavarian history, culture and traditions spanning the last 860 years.

Although Munich is famous for the largest beer festival in the world, Oktoberfest. This is just one of many reasons to visit the city. We have a wonderful city park where locals surf on a river, lots of interesting museums, lovely beer gardens, food markets and more!

You can also learn all about the Third Reich period by visiting the first ever concentration camp opened in the 1930’s; Dachau or head south out of the city for a day trip to see ‘Neuschwanstein’, otherwise known as the ‘Disney Castle’.

3 – 5 days is the average time people visit the city. Munich is a great place to use as a hub to travel around Bavaria. You’ll need at least 3 days to enjoy the city and a few extra days to take some day trips.

Some of the most popular places to visit outside Munich are Salzburg, Nuremberg and Regensberg. Also plan a day to visit either Neuschwanstein castle, Herrenchiemsee or Linderhof palace.

You could also spend half a day at the two nearby lakes. Ammersee to the west can be combined with a visit to the Andechs Monastery or a short 30 minute train ride south to lake Starnberg for a view of the Alps!

Munich has four very separate seasons. Just know that in summer, temperatures can go up to 35/40c and in winter down to -5/-10c. Just make sure you prepare accordingly.

Munich has many nicknames and one of them is the ‘City of festivals’, so it doesn’t really matter what time of the year you visit as there is always something going on here.

Just some of our yearly events:

Dark beer festival
Carnival (Fasching)
Spring Festival (Frühlingsfest)
Summer Tollwood festival
Opera for everyone (Oper für Alle) – Free open air opera in front of the Opera house.
Kaltenberg Knights tournament (Kaltenburg Ritterturnier). Just outside Munich but one of my favourite events in July.
Oktoberfest
Christmas Markets – Last weekend in November to Christmas day.