Terms and Conditions
Cancellation Policy (Paid Tours)
If we receive a tour cancellation request at least 48 hours before your tour start time, then you will receive a full refund.
If you send a cancellation request within 48 hours of your tour start time, then we will be unable to issue you with a refund as we will still need to pay the guide regardless.
Customers will also receive a full refund in the event of cancellation due to extreme weather conditions or other unforeseen circumstances. Contact us by email to inquire about a cancellation at: [email protected]
Please note: every refund request will be looked at on an individual case.
Change of Circumstances Policy
If any problems happen during the tour then we will quickly look for a solution on the spot. For example: All trains to Dachau have been cancelled. The solution could be to find an alternative route or to book a taxi instead. Alternatively, we can offer to do a Third Reich walking tour through Munich. Tour costs can be recalculated afterwards and a refund issued for the remaining amount.
What’s important to us, is that your limited time on holiday is not wasted. We’ll always try to figure it out a solution together with you.
Payment Policy (Paid tours)
All advertised tour prices on ‘https://heartofmunich.com’ include 19% German VAT. Bookings are processed through Checkfront, a secure online payment system directly from our website. We accept Visa, Mastercard, Amex and other cards.
For private tours, once a tour has been confirmed, you will receive an invoice via email. Just click the ‘Pay now’ button to process the payment.
Privacy Policy/Cookie Policy
When visiting the website ‘https://heartofmunich.com’ we will collect data from you to better enhance our offer to prospective future guests. This data will be used in conjunction with two analytical programs, ‘Google analytics’ and ‘Google ads’.
When sending us a message through the website, we will keep your name and email on file only as long as we are in communication. Once communication between us has ended then we will delete your personal data.
None of your data will be sold to Third Parties and you will never receive marketing emails from us.
Legal:
According to Art. 4 No. 1 GDPR, personal data is all information that relates to an identified or identifiable person. This includes, for example, information such as your first and last name, your address, your telephone number, your e-mail address, but also your IP address.
Data that cannot be related to your person, such as anonymization, are not considered personal data. Processing (e.g. collection, storage, reading, querying, use, transmission, deletion or destruction) according to Art. 4 No. 2 GDPR always requires a legal basis or your consent. Processed personal data must be deleted as soon as the purpose of the processing has been achieved and there are no longer any statutory retention requirements.